General Questions
Here you can find answers about our products, sizing, production, shipping, tracking, returns, refunds, and customer support.
For additional help, contact us and include your order number.
Orders
Choose the product, colour, size, and quantity you want, then add it to your cart and complete checkout.
Before confirming your purchase, carefully review:
- The selected product;
- Size;
- Colour;
- Quantity;
- Shipping address; and
- Contact information.
Once an order enters production, changes may no longer be possible.
Yes. After completing your purchase, you should receive an order-confirmation email containing your order number and purchase details.
Check your spam or junk folder if you do not see it.
Contact us if you entered the wrong email address or did not receive a confirmation.
Contact us immediately .
Orders may enter production shortly after payment is confirmed. We cannot guarantee changes or cancellations after production has started.
Changes may include:
- Product size;
- Product colour;
- Design;
- Quantity;
- Shipping address; or
- Shipping method.
Your order is only changed or cancelled when we confirm it in writing.
Contact us immediately if you notice an address error.
We may be able to update the address before production or shipping begins, but changes are not guaranteed.
Customers are responsible for providing a complete and accurate delivery address.
Products
Yes. Most BAD DEPT. products are produced after an order is placed.
Your selected product is prepared, printed, packaged, and shipped after your payment is confirmed.
Producing items after purchase allows us to offer more designs, sizes, and colours without maintaining large amounts of unnecessary inventory.
We aim to represent every product as accurately as possible.
However, minor differences may occur because of:
- Screen settings;
- Lighting;
- Fabric texture;
- Product size;
- Printing method;
- Print positioning; and
- Small production variations.
Minor differences are not normally considered defects.
Significant printing errors or incorrect products should be reported to us.
Available sizes are displayed on each product page.
Size availability may vary by product, colour, and destination.
Review the size guide on the product page before ordering.
Compare the listed measurements with a T-shirt or garment you already own.
Do not choose a size based only on what you normally wear, as sizing may vary between different garments.
Customers are responsible for selecting the correct size.
We do not normally provide free replacements or refunds when the correct item was produced in the size selected by the customer.
Mandatory consumer rights that apply in your country remain unaffected.
Some products may have an oversized, relaxed, or standard fit.
The fit will be described on the relevant product page.
Check the product description and size guide before purchasing.
Printing and Quality
The printing method may vary depending on the product, design, production location, and garment material.
We select an appropriate printing process for each item.
Printed garments may naturally change over time through repeated washing and wear.
Following the care instructions can help protect the design and extend the product’s lifespan.
Unless the product label provides different instructions, we recommend:
- Washing inside out;
- Washing with similar colours;
- Using cold or low-temperature water;
- Using a gentle cycle;
- Avoiding bleach;
- Avoiding harsh detergents;
- Not ironing directly over the print;
- Avoiding dry cleaning unless permitted by the label; and
- Air drying or tumble drying on low heat.
Damage caused by incorrect washing or care is not considered a manufacturing defect.
Shipping
BAD DEPT may ship to many international destinations.
Shipping availability will be shown during checkout.
Some destinations may not be available because of carrier limitations, customs restrictions, or temporary service disruptions.
Orders may be produced and shipped from different production locations depending on:
- Product availability;
- Your delivery address;
- Production capacity; and
- Shipping efficiency.
Your order may be shipped from a country different from your country of residence.
Production time may vary depending on the product, order volume, location, and time of year.
The estimated delivery period normally includes both production and shipping.
Delivery times depend on:
- Destination;
- Production time;
- Shipping method;
- Courier performance;
- Customs processing;
- Public holidays;
- Weather; and
- Local delivery conditions.
Estimated delivery dates are not guaranteed.
Shipping costs are calculated based on factors such as:
- Delivery destination;
- Product type;
- Quantity;
- Package size; and
- Shipping method.
The final shipping cost will be displayed at checkout before payment.
Tracking is provided when available.
After your order ships, you may receive a shipping-confirmation email containing your tracking number.
Tracking may take some time to update after the shipping label is created.
Tracking may temporarily stop updating while:
- The package waits for its first scan;
- It moves between facilities;
- It is processed by customs;
- It is transferred to a local carrier; or
- Carrier systems update information.
Contact us if tracking has not updated for an unusually long period.
First:
- Review the tracking information;
- Confirm that the shipping address is correct;
- Contact the local delivery provider;
- Check with neighbours or household members; and
- Check your local post office or pickup location.
Contact us if the order still cannot be located.
Include your order number and tracking number.
Check:
- Your mailbox;
- Building reception;
- Parcel lockers;
- Safe delivery locations;
- Neighbours;
- Household members; and
- The local delivery office.
You should also contact the delivery provider for additional delivery information.
Then contact us if the package still cannot be found.
Contact us within 30 days of the estimated delivery date if you believe your package is lost.
We may investigate the shipment with the carrier before approving a replacement, refund, or another solution.
International orders may be subject to customs duties, import taxes, brokerage fees, or handling charges.
Unless clearly stated otherwise during checkout, these charges are the customer’s responsibility.
BAD DEPT. does not control or determine customs charges.
Packages that are refused, unclaimed, or returned because of unpaid customs charges may not qualify for a full refund.
Additional production or shipping fees may apply if you request reshipment.
Returns & Refunds
Because most products are produced after an order is placed, we do not normally accept returns for:
- Change of mind;
- Buyer’s remorse;
- Incorrect size selected by the customer;
- Incorrect colour selected by the customer; or
- A preference for another product.
Applicable mandatory consumer rights remain unaffected.
Review our Refund & Returns Policy for complete details.
We do not normally offer direct exchanges.
If you selected the wrong size or colour, you may need to place a new order.
Verified damaged, defective, or incorrect products may qualify for a free replacement.
Contact us within 30 days of delivery.
Include:
- Your order number;
- A clear photograph of the complete product;
- Close-up photographs of the damage or defect;
- A photograph of the product label where relevant; and
- A photograph of the packaging if it was damaged during shipping.
After reviewing the evidence, we may offer a replacement, refund, partial refund, or another appropriate solution.
Contact us within 30 days of delivery and provide photographs showing:
- The full product;
- The design received;
- The size label;
- The colour; and
- The packaging or shipping label where relevant.
After verification, we may provide a free replacement or refund.
You will normally not need to return a verified damaged, defective, or incorrectly produced item unless we specifically provide return instructions.
Do not send any product back without contacting us first.
No.
The return address may be different from the sender address printed on the package.
The printed sender address may belong to a production, logistics, or delivery facility that cannot process customer returns.
Always contact us before returning anything.
Approved refunds are issued to the original payment method.
Please allow up to 10 business days after approval for us to process the refund.
Your bank or payment provider may require additional time before the funds appear.
Payments
Available payment methods will be displayed during checkout.
These may vary by country, currency, device, and payment provider.
Payments are processed through third-party payment providers using their own security systems.
BAD DEPT. does not normally receive or store your complete debit-card or credit-card number.
A payment may be declined because of:
- Incorrect card information;
- Insufficient funds;
- Bank restrictions;
- Fraud-prevention checks;
- Billing-address differences;
- Online-payment restrictions; or
- International transaction restrictions.
Contact your bank or payment provider for more information.
Discounts
Unless otherwise stated, only one discount code may be used per order.
Discount codes cannot normally be combined.
The code may:
- Have expired;
- Require a minimum order value;
- Apply only to selected products;
- Have already been used;
- Be limited to certain customers or countries; or
- Be entered incorrectly.
Check the promotion conditions before completing your purchase.
Customer Support
We normally aim to respond within 1 to 2 business days.
Response times may be longer during weekends, holidays, product launches, or periods of high demand.
Include:
- Your full name;
- Order number;
- Email address used during checkout;
- A clear explanation of the issue;
- Tracking information where relevant; and
- Clear photographs or videos where necessary.
Providing complete information helps us review your request more quickly.
Yes, but long exposure to strong sunlight can affect any vinyl over time. Parking in shade and proper care can help extend the life of the wrap.