Privacy Policy

This Privacy Policy explains how BAD DEPT collects, uses, stores, and shares your personal information when you visit baddept.com, purchase a product, create an account, contact us, or otherwise use our website and services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

Contact

After reviewing this Privacy Policy, you may contact us if you:

• Have questions about how your personal information is handled;
• Want to exercise your privacy rights;
• Want to correct or delete your information; or
• Wish to make a privacy-related complaint.

Personal Information We Collect

When you visit our website, place an order, create an account, subscribe to marketing, or contact us, we may collect personal information about you.

“Personal information” means information that identifies you or can reasonably be connected to you.

Device and Website Information

When you browse our website, certain information may be collected automatically.

Information collected may include:

• Your IP address;
• Browser type and version;
• Device type;
• Operating system;
• Time zone;
• Approximate location;
• Cookie information;
• Pages and products viewed;
• Search terms;
• Referring website;
• Website interactions;
• Products added to your cart;
• Checkout activity; and
• Date and duration of your visit.

Why we collect it:

We use this information to:

• Load and operate the website correctly;
• Remember your shopping cart and preferences;
• Protect the website from fraud and misuse;
• Understand how visitors use the website;
• Measure website performance;
• Improve navigation and checkout; and
• Analyse the effectiveness of our marketing.

How it is collected:

This information may be collected automatically through:

• Cookies;
• Log files;
• Pixels;
• Tags;
• Analytics technologies; and
• Similar tracking technologies.

Order Information

When you place or attempt to place an order, we may collect:

• Your full name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Products ordered;
• Product size and colour;
• Quantity;
• Order number;
• Shipping method;
• Payment status;
• Transaction information;
• Discount codes;
• Order notes;
• Tracking information; and
• Information relating to refunds, replacements, or disputes.

Why we collect it:

We use order information to:

• Process and confirm your order;
• Verify payment;
• Arrange production;
• Package and ship your products;
• Provide invoices and order confirmations;
• Send tracking and delivery updates;
• Communicate with you about your order;
• Process refunds or replacements;
• Detect fraudulent or suspicious transactions;
• Maintain accounting records; and
• Fulfil our contractual obligations to you.

Payment Information

Payments are processed through third-party payment providers.

Depending on your chosen payment method, the payment provider may collect:

• Card details;
• Bank or digital-wallet information;
• Billing information;
• Transaction identifiers;
• Device information; and
• Fraud-prevention information.

BAD DEPT. does not normally receive or store your complete credit-card or debit-card number.

We may receive limited payment information, such as:

• Payment status;
• Payment method;
• Transaction reference;
• Card type;
• The last digits of your card; and
• Fraud-screening results.

Payment providers process your information under their own terms and privacy policies.

Customer Account Information

If you create an account, we may collect:

• Your name;
• Email address;
• Username;
• Password;
• Saved addresses;
• Order history; and
• Account preferences.

We use this information to manage your account, display previous orders, simplify checkout, and protect your account from unauthorised access.

You are responsible for keeping your account password confidential.

Customer Support Information

When you contact us, we may collect:

• Your name;
• Email address;
• Telephone number;
• Order number;
• Messages and attachments;
• Complaint details;
• Product photographs; and
• Any other information you provide.

We use this information to:

• Answer your questions;
• Resolve delivery problems;
• Investigate complaints;
• Process refunds or replacements;
• Handle disputes; and
• Improve customer service.

Reviews and User Content

If you submit a product review, rating, comment, photograph, or other content, we may collect:

• Your chosen display name;
• Review text;
• Rating;
• Product information;
• Photographs or videos; and
• Submission date.

Some of this information may be displayed publicly on our website.

Do not submit personal information that you do not want other people to see.

Production and Order Fulfilment

BAD DEPT. works with third-party production and fulfilment providers to manufacture, package, and ship products.

When you place an order, we may provide the production or fulfilment provider with information necessary to complete your purchase, including:

• Your name;
• Shipping address;
• Telephone number, when required for delivery;
• Email address, when required for fulfilment;
• Order number;
• Product selected;
• Size, colour, and quantity;
• Design or customisation information;
• Shipping method; and
• Other details necessary to manufacture and deliver the product.

These providers may use your information only as necessary to:

• Manufacture your product;
• Package your order;
• Arrange shipping;
• Provide tracking;
• Complete delivery;
• Process a replacement; or
• Resolve an order-related issue.

Products may be manufactured and shipped from a country different from your country of residence.

Information We Receive From Third Parties

We may receive information from companies that help us operate BAD DEPT., including:

• Payment processors;
• Production and fulfilment providers;
• Delivery and postal services;
• Website-hosting providers;
• Ecommerce service providers;
• Analytics providers;
• Advertising platforms;
• Social media platforms;
• Email-marketing providers;
• Fraud-prevention providers; and
• Customer-support services.

The information received depends on the service provided and your settings with the relevant company.

How We Use Personal Information

We may use your personal information to:

• Offer and sell products;
• Process payments;
• Produce and fulfil orders;
• Arrange shipping and delivery;
• Provide order confirmations and tracking;
• Manage customer accounts;
• Respond to customer-support requests;
• Process refunds and replacements;
• Prevent fraud and unauthorised transactions;
• Protect our website and customers;
• Maintain tax and accounting records;
• Improve our products and website;
• Measure website and advertising performance;
• Personalise your shopping experience;
• Send marketing communications where permitted;
• Comply with legal obligations; and
• Establish, exercise, or defend legal claims.

Sharing Personal Information

We may share personal information with service providers that help us operate our store and fulfil our obligations to you.

These may include:

Production and Fulfilment Providers

We share the information necessary to manufacture, package, and ship your order.

Shipping Providers

We may share your name, address, telephone number, email address, and order details with:

• Postal services;
• Couriers;
• Shipping companies;
• Customs agents;
• International delivery partners; and
• Tracking providers.

Payment Providers

Payment and transaction information may be processed by:

• Payment processors;
• Banks;
• Card networks;
• Digital-wallet providers; and
• Fraud-prevention services.

Website and Technology Providers

We may share information with companies that provide:

• Website hosting;
• Ecommerce functionality;
• Website security;
• Cloud storage;
• Email delivery;
• Data backups;
• Analytics;
• Customer support; and
• Technical maintenance.

Advertising and Analytics Providers

Subject to your consent and applicable law, we may share online identifiers and website-interaction data with analytics, search, advertising, and social media providers.

This information may be used to:

• Measure website traffic;
• Measure advertising performance;
• Understand customer behaviour;
• Create advertising audiences; and
• Display relevant advertisements.

Legal Compliance

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations;
• Respond to a valid court order, subpoena, or legal request;
• Investigate suspected fraud;
• Protect our rights or property;
• Enforce our website terms;
• Protect our customers or the public; or
• Defend a legal claim.

Business Transfers

If BAD DEPT. is sold, merged, reorganised, financed, or transferred to another owner, personal information may be disclosed as part of that transaction.

Sale of Personal Information

BAD DEPT. does not sell your personal information in exchange for money.

However, the use of certain advertising cookies or pixels may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws.

Where applicable, you may opt out through:

• Our cookie-preference tool;
• An opt-out link on our website;
• Your browser privacy settings; or
• A request sent to our email.

Marketing Communications

Where you have subscribed or where otherwise legally permitted, we may send you:

• New-product announcements;
• Promotional offers;
• Discount codes;
• Back-in-stock notifications;
• Abandoned-cart reminders;
• Surveys; and
• Other store updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Unsubscribing from marketing will not stop transactional messages, including:

• Order confirmations;
• Payment notifications;
• Shipping updates;
• Refund notices;
• Customer-support responses; and
• Important account or security messages.

Lawful Basis for Processing

Where the General Data Protection Regulation or similar laws apply, we process personal information using one or more of the following legal grounds:

Contractual Necessity

Processing is necessary to:

• Accept and process your order;
• Receive payment;
• Produce your products;
• Ship your order;
• Provide customer support; and
• Process refunds or replacements.

Consent

We may rely on your consent for:

• Marketing emails;
• Non-essential cookies;
• Personalised advertising;
• Certain analytics technologies; and
• Other optional activities.

You may withdraw your consent at any time.

Withdrawing consent does not affect processing that occurred before the withdrawal.

Legitimate Interests

We may process information where necessary for our legitimate business interests, including:

• Operating and improving the store;
• Preventing fraud;
• Protecting website security;
• Providing customer service;
• Analysing business performance;
• Maintaining records; and
• Protecting our legal rights.

We consider whether our interests are balanced against your rights before relying on this basis.

Legal Obligations

We may process and retain information to comply with:

• Tax obligations;
• Accounting requirements;
• Consumer-protection laws;
• Data-protection laws;
• Court orders; and
• Other applicable legal requirements.

International Data Transfers

BAD DEPT. operates from Morocco and may use service providers, production facilities, payment processors, servers, and shipping partners located in other countries.

As a result, your personal information may be transferred to or processed in countries outside your country of residence.

These countries may have different privacy and data-protection laws.

Where required, we will use appropriate safeguards, which may include:

• Contractual data-protection obligations;
• Approved data-transfer clauses;
• Transfers required to fulfil your order;
• Your consent where legally appropriate; or
• Other transfer methods permitted by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and fulfil your orders;
• Maintain your account;
• Provide customer support;
• Manage returns, refunds, and disputes;
• Prevent fraud;
• Meet tax and accounting obligations;
• Enforce our agreements; and
• Comply with legal requirements.

Order and transaction information may be retained for the period required by applicable tax, accounting, commercial, or consumer-protection laws.

Marketing information may be retained until you unsubscribe or withdraw consent.

We may keep a limited suppression record after you unsubscribe so that we do not send you further marketing communications.

When information is no longer needed, it may be deleted, anonymised, or securely stored until deletion is possible.

Automated Decision-Making

Our payment, ecommerce, or fraud-prevention providers may use automated systems to detect suspicious activity and protect transactions.

These systems may analyse:

• IP addresses;
• Device information;
• Billing and shipping information;
• Payment activity;
• Transaction value;
• Previous purchase behaviour; and
• Fraud-risk indicators.

A transaction may be delayed, declined, or submitted for additional verification when suspicious activity is detected.

BAD DEPT. does not intentionally make decisions based solely on automated processing that produce significant legal effects, except where necessary to prevent fraud or where permitted by law.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you;
• Receive a copy of your personal information;
• Ask us to correct inaccurate information;
• Ask us to update incomplete information;
• Request deletion of certain information;
• Restrict certain processing;
• Object to certain processing;
• Withdraw your consent;
• Request data portability;
• Opt out of direct marketing;
• Opt out of certain targeted advertising;
• Opt out of certain sharing or sales; and
• Submit a complaint to a data-protection authority.

These rights are not absolute.

We may need to retain certain information for:

• Tax and accounting purposes;
• Fraud prevention;
• Existing orders;
• Legal disputes;
• Contractual claims; or
• Compliance with applicable law.

Rights of Customers in Morocco

Subject to applicable Moroccan data-protection law, you may have rights relating to:

• Information;
• Access;
• Correction;
• Updating;
• Opposition to certain processing; and
• Withdrawal of consent.

You may also have the right to submit a complaint to the Moroccan National Commission for the Control of Personal Data Protection.

Rights of Customers in the EEA and United Kingdom

Where European or United Kingdom data-protection law applies, you may have rights including:

• Access;
• Rectification;
• Erasure;
• Restriction;
• Objection;
• Data portability;
• Withdrawal of consent; and
• The right to complain to your local data-protection authority.

You may object to direct marketing at any time.

California Privacy Rights

Where applicable California privacy law applies to BAD DEPT., California residents may have the right to:

• Know what personal information is collected;
• Know how information is used and shared;
• Request access;
• Request correction;
• Request deletion;
• Opt out of certain sales or sharing;
• Limit certain uses of sensitive information; and
• Exercise their rights without discrimination.

Exercising Your Rights

To exercise a privacy right, feel free to contact us. Please include:

• Your full name;
• The email address associated with your account or order;
• Your order number, where relevant;
• Your country or region; and
• A description of your request.

We may ask for additional information to verify your identity before completing the request.

Where permitted, you may authorise another person to submit a request on your behalf. We may require proof of their authority.

Cookies

A cookie is a small file stored on your computer, tablet, or mobile device when you visit a website.

We use cookies and similar technologies to:

• Keep the website functioning;
• Remember products in your cart;
• Maintain secure login sessions;
• Remember your region or preferences;
• Analyse website traffic;
• Measure advertising performance;
• Prevent fraud; and
• Improve your shopping experience.

Types of Cookies We May Use

Necessary Cookies

These cookies support essential functions, including:

• Shopping carts;
• Checkout;
• Account login;
• Payment processing;
• Website security;
• Fraud prevention; and
• Privacy preferences.

The website may not function correctly without these cookies.

Preference Cookies

These cookies may remember:

• Your language;
• Region;
• Currency;
• Recently viewed products; and
• Display preferences.

Analytics Cookies

These cookies help us understand:

• How visitors find the website;
• Which pages are visited;
• Which products are popular;
• How visitors move through the website; and
• Whether technical problems occur.

Advertising Cookies

These cookies may help us:

• Measure advertising campaigns;
• Understand whether an advertisement resulted in a purchase;
• Create advertising audiences;
• Display relevant advertisements; and
• Limit repeated advertisements.

Where required by law, non-essential cookies will not be activated until you provide consent.

Managing Cookies

You may manage cookies through:

• Our cookie banner;
• Our cookie-settings tool; or
• Your browser settings.

Most browsers allow you to:

• View cookies;
• Delete cookies;
• Block certain cookies;
• Block all cookies; or
• Receive a warning before cookies are stored.

Blocking cookies may affect website functionality. For example, your cart, account, or checkout may not work correctly.

Session cookies generally expire when you close your browser. Persistent cookies remain until they expire or are manually deleted.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to every Do Not Track signal, our website may not respond to these signals in the same way across all browsers.

Where legally required, we will recognise supported privacy preference signals.

Data Security

We use reasonable technical and organisational measures intended to protect personal information from:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

These measures may include:

• Encrypted website connections;
• Access restrictions;
• Secure passwords;
• Software updates;
• Website backups;
• Security monitoring; and
• Fraud-prevention tools.

However, no method of online transmission or electronic storage is completely secure.

You should use a strong and unique password and notify us immediately if you believe your account has been accessed without permission.

Children’s Privacy

BAD DEPT. is a general-audience clothing store and is not directed toward young children.

We do not knowingly collect personal information from children below the minimum legal age in their country without appropriate parental or guardian consent.

If you believe a child has provided personal information without appropriate permission, feel free to contact us.

We will investigate the request and delete the information where legally required.

Third-Party Links

Our website may contain links to external websites, payment providers, social media platforms, or other services.

These third parties operate under their own privacy policies.

BAD DEPT. is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our products or services;
• Our website;
• Our service providers;
• Our privacy practices;
• Applicable laws; or
• Operational and security requirements.

The updated policy will be published on this page with a new “Last updated” date.

Where required, we will provide additional notice of material changes.

Complaints

If you have a complaint about how we handle personal information, feel free to contact us.

We will review your complaint and attempt to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to submit a complaint to the data-protection authority in your country or region.